Customer Service

Get Help With Your Existing Insurance Policy

Health eDeals products are currently administered by two companies: Loomis and Ebix Health Administration Exchange.

To identify the administrator of your policy, please locate your insurance documents and then do the following:

If your policy number starts with “05” or you purchased a policy with Health eDeals with an effective date of April 20, 2018 or later:

Login to your account at the Loomis Company member portal to:

  • View your health plan benefits and summaries
  • Print Temporary ID cards
  • Find a network healthcare provider
  • Access Links to your healthcare products (Prescription, Dental, Medical)
  • View your healthcare claims and deductible/out of pocket balances
  • Access a variety of health and wellness resources

To cancel your policy, please send a written notice to [email protected].

Loomis Customer Support: 866-473-6615

For all other policies:

Login to your account at the EBIX Health Administration Exchange Member Portal to manage your policy.

EBIX Health Administration Exchange Customer Support: 800-397-5800

Not sure which type of policy you have? Contact IHC Specialty Benefits at 866-746-6610, Mon-Fri 8 am to 5 pm (CST).