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Top 10 Telemedicine FAQs

We’ve been hearing lots of questions about our telemedicine package lately. To help keep you informed and ready to cross-sell this innovative new product, we’ve answered the 10 most common below.

  1. What are commissions for telemedicine and what contracting is required?  
    Please contact your IHC representative for details.
  2. Who is eligible for the telemedicine package?
    This supplemental product is available in 49 states, excluding Arkansas. It is also available to anyone who buys a Metal Gap plan and Short Term Medical and RX Pay Card as long as it is not a child only policy.
  3. Is telemedicine available to those 65 and older?
    No, this product is only available to purchase if you are under the age of 65.
  4. How do I quote telemedicine?
    Telemedicine can be quoted on its own starting July 15th, 2015 or bundled with another product. To quote it stand-alone, visit www.healthedeals.com/telemedicine. The cost is $12.50 for single coverage and $14.95 for family coverage.
  5. Can telemedicine be sold as a standalone product?
    Yes, starting July 15, 2015, it will be offered as a standalone product. Telemedicine can also be sold as an add-on to any of the following products: IHC Dental, Short Term Medical, Metal Gap, and Rx Pay Card.
  6. Is there paper enrollment for telemedicine?
    No. Enrollment is only available online.
  7. Can telemedicine be purchased on a child-only basis?
    No. A parent needs to take out the policy as a family policy to have children covered. 
  8. Can telemedicine be list billed?
    At this point in time, telemedicine may be list billed only with Metal Gap plans.
  9. If I only need individual coverage for Metal Gap, IHC Dental or RX Pay Card, am I able to get telemedicine for my non-covered spouse/dependents?
    Yes. Family coverage is available for $14.95, which covers you, your spouse and your children.
  10. Are members required to create an online health profile prior to utilizing Teladoc?
    Yes. Teladoc requires members to create an electronic health record prior to their first consultation. This allows the doctor to review a member’s health history ahead of time so he or she may provide the appropriate care.